Making Your Reviews Work for You
Improved Reputations from Smarter Plans
Online reviews can be the difference between the success and failure of a business. For many businesses, reviews and reputation are merely reactive. Plenty of companies offer reputation management services, but they are seldom proactive. They focus on responding to and removing reviews, but fail to address the issue that caused the negative reviews. Smarter Searches prepares clients with a proactive plan.
There are tons of companies that offer some range of reputation management services, but they seldom approach things from the right perspective. They focus on how to respond to reviews, how to get reviews removed, but they fail to address the issue that caused negative reviews to become a problem in the first place: lack of a plan. Lack of a plan for generating reviews, responding to reviews, crafting an experience that lends itself to a review in the first place. That is our approach.
We then focus on developing a plan for increasing reviews in both online and offline channels, where to funnel those reviews, and how to improve company performance to ensure as much positive sentiment as possible. This process works, but more than just being effective, it puts power back in the hands of the business owner, who often feels powerless against negative reviews that may have been unfairly given.
Let us help you get your online reviews working for you.
We take the time to identify your review sources and undertake a thorough analysis in sentiment, social media customer service, and opportunities for growth.
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